P.A.L. Removals & Storage
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P.A.L Carriers became established in 1974. PAL Carriers undergo an annual inspection by the Disposal Service Agency, who are a department of the Ministry Of Defence.

Company Ethos
It is our policy to ensure the continual improvement of the Company’s overall performance and aim towards satisfying expectations and needs of our Customers. Adherence to this policy involves all of the Company’s activities and services and their effects. This policy is understood, implemented and maintained at all levels within the organisation. The Proprietor has the ultimate responsibility for the effective operation of the Quality Management System.

Performance Monitoring
Performance Questionnaires are given to all clients by the DSA (M.O.D). These forms are then returned to the DSA, whom report back to ourselves at our 3 Monthley Performance meetings. Should we fail to achieve our performance rating, we are suspended from our contract. This ensures customer satisfaction is kept to an extremley high level.

Individual Task sign off sheets are provided with all work carried out, and customers are free to write comments on these sheets, which are then recorded when the paperwork is handed back to the office on completion of the task. These are reviewed in our weekly management meeting to ensure our processes are performing to the required standard.

Staff training records are kept and updated on a regular basis and further training is given as and when needed. Employees are either given on the job training or are sent on seminars or courses dictated by the needs of the business.

Weekly staff meetings are held and all personnel are given the chance to contribute towards this meeting. This allows our employees to put forward their suggestions or any concerns they may have.