P.A.L Carriers became established
in 1974. PAL Carriers undergo an annual inspection by the
Disposal Service Agency, who are a department of the Ministry
It is our policy to ensure the continual improvement of the
Company’s overall performance and aim towards satisfying
expectations and needs of our Customers. Adherence to this
policy involves all of the Company’s activities and
services and their effects. This policy is understood, implemented
and maintained at all levels within the organisation. The
Proprietor has the ultimate responsibility for the effective
operation of the Quality Management System.
Performance Questionnaires are given to all clients by the
DSA (M.O.D). These forms are then returned to the DSA, whom
report back to ourselves at our 3 Monthley Performance meetings.
Should we fail to achieve our performance rating, we are suspended
from our contract. This ensures customer satisfaction is kept
to an extremley high level.
Individual Task sign off sheets are provided with all work
carried out, and customers are free to write comments on these
sheets, which are then recorded when the paperwork is handed
back to the office on completion of the task. These are reviewed
in our weekly management meeting to ensure our processes are
performing to the required standard.
Staff training records are kept and updated on a regular
basis and further training is given as and when needed. Employees
are either given on the job training or are sent on seminars
or courses dictated by the needs of the business.
Weekly staff meetings are held and all personnel are given
the chance to contribute towards this meeting. This allows
our employees to put forward their suggestions or any concerns
they may have.